FAQ'S

HOW DO I PLACE MY ORDER?

To place an order on KONUZ:

Add your desired items to the shopping cart.

You can proceed to checkout either:

Through our website (click the green "Checkout" button on the right side of the screen), or

Through PayPal (click the PayPal button).

On the Customer Information page, you’ll be asked to enter:

Your email address

Full name

Shipping address

If you have a discount code, enter it in the "Discount" field on the right side of the screen and click "Apply" to activate it.

Click “Continue to Shipping Method”, make sure your delivery address is correct, then click “Continue to Payment Method”.

Enter your payment details. If your billing and shipping address are the same, you can select that option.

Click “Complete Order” to finalize your purchase. You will see an on-screen confirmation and receive an order summary via email.

If you have any issues during checkout, contact our customer service at:
📧 contact@konuz.com

ORDER CONFIRMATION

Once your order is submitted, you will receive an email confirmation containing your Order Number and the details of your purchase.

WHAT IF THERE ARE ITEMS MISSING OR INCORRECT?

If you receive missing or incorrect items:

Include your Order Number and a photo (image size under 1MB)

We’ll send you the correct item at no extra cost, and you can keep the incorrect item as a gift.

CAN I CHANGE MY ORDER?

Yes, but only until 11:00 PM (PDT / GMT-7) on the day the order was placed.
To request a change, contact us at: contact@konuz.com

Country/region